Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

What Shipping Methods Are Available?

We offer various shipping methods to cater to your needs. Currently, we provide standard shipping for domestic orders and international shipping options for our global customers. You can choose the most suitable shipping method during the checkout process. Additionally, we provide tracking details so you can stay informed about the status of your shipment.

How Long Will it Take To Get My Package?

The delivery time for your package depends on the shipping method you select and your location. Typically, domestic standard shipping takes 3-5 business days, while international shipping may take 7-14 business days. Please note that unforeseen circumstances, such as customs delays or adverse weather conditions, may impact delivery times. Rest assured, we do our best to ensure timely and reliable deliveries, and you’ll receive tracking information to keep you updated on your package’s progress.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

We accept various payment methods for your convenience. Currently, we support major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer payment options through popular digital wallets, such as PayPal and Apple Pay. Rest assured, our secure payment processing ensures a safe and seamless transaction experience. If you have any specific payment-related queries, feel free to contact our customer support team for assistance.

Is Buying Online Safe?

Yes, buying online can be safe if you take necessary precautions. Reputable websites implement security measures like SSL encryption to protect your personal and payment information during transactions. Ensure the website has a secure payment gateway, a privacy policy, and a clear return/refund policy. Avoid sharing sensitive data on public networks and be cautious of suspicious emails or links. Always shop from trusted and well-known websites, and regularly update your device’s security software. By following these guidelines, you can minimize risks and have a safe online shopping experience.

ORDER & RETURN

How do I place an Order?

To place an order, follow these simple steps:

  1. Browse our website and select the items you wish to purchase.
  2. Add the selected items to your shopping cart by clicking the “Add to Cart” button.
  3. Review your cart to ensure you have the correct items and quantities.
  4. Proceed to the checkout page by clicking on the “Checkout” or “Proceed to Checkout” button.
  5. Fill in your shipping and billing details as prompted.
  6. Select your preferred payment method and provide the necessary information.
  7. Review your order one last time to ensure accuracy.
  8. Click “Place Order” or “Submit Order” to finalize your purchase.

Once your order is successfully placed, you will receive an order confirmation email with details about your purchase. If you encounter any issues or need assistance, don’t hesitate to contact our customer support team for help. Happy shopping!

How Can I Cancel Or Change My Order?

To cancel or change your order, please follow these steps:

  1. If you wish to cancel the order, contact our customer support team as soon as possible. You can reach them via email, phone, or live chat.
  2. If you want to make changes to your order, such as modifying the items or shipping address, contact our customer support team immediately. They will assist you in making the necessary adjustments if your order has not been shipped yet.

Please note that order changes or cancellations may not be possible if the order has already been processed and shipped. In such cases, you may need to consider our return or exchange policy once you receive the package. We are here to help, so feel free to reach out if you have any questions or need further assistance with your order.

How Can I Return a Product?

To return a product, please follow these steps:

  1. Contact our customer support team within the specified return period. Typically, we accept returns within 30 days of your purchase.
  2. Provide the order details and reason for the return. This information helps us process your return more efficiently.
  3. Once our customer support team approves the return, they will provide you with shipping instructions and any necessary return labels.
  4. Carefully pack the product in its original packaging or a secure package to prevent damage during transit.
  5. Ship the product back to us using a reliable courier service with tracking. Make sure to include any provided return labels on the package.
  6. Once we receive the returned product, our team will inspect it to ensure it meets our return policy requirements.
  7. Upon successful inspection, we will process your refund or exchange, depending on your preference and our return policy.

If you have any further questions or need assistance with the return process, feel free to contact our customer support team. We are here to help and ensure a smooth return experience.

Do I need an account to place an order?

No, you do not necessarily need an account to place an order. We offer a guest checkout option, allowing you to make purchases without creating an account. Simply select the items you wish to buy, proceed to the checkout page, provide your shipping and payment details, and complete the purchase. However, creating an account offers benefits like order tracking, faster checkout for future purchases, and access to exclusive offers and promotions. It’s entirely up to you whether to create an account or proceed as a guest for your order placement.